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Classic Floors Ferrazzano

Updated 2026-07-25 · 2,584 reviewed · 142 listed · Scored from 38 Google reviews · How we rank ›

1.6(38) 46 low data composite score See reviews on Google
Natural Stone & MarbleTile Installation
Classic Floors Ferrazzano
Services
Natural Stone & Marble, Tile Installation
Reviews
38

What recent reviews say

Over 80% of reviews are one or two stars, reflecting widespread complaints of missed appointments, poor communication, and installation defects that persist for months or years. Initial work often exhibits flawed tile alignment, inadequate grout lines, cracked stone, and missing moisture protection; follow-up repairs are slow and sometimes never completed, with staff offering excuses rather than solutions.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional crew on follow-up work
  • courteous technician
  • thorough cleanup
Watch-outs
  • missed appointments and no-shows
  • poor communication and unreturned calls
  • installation flaws (crooked tiles, uneven grout, cracked materials)
  • defective materials installed without moisture barriers
  • damaged customer property without compensation
  • slow repairs and excuses instead of accountability
poor-communicationmissed-deadlinesuneven-tilesleaky-groutsubpar-materials
Think twice if: Reviewers report chronic no-shows, poor grout and tile work, unresolved damage claims, and years-long repair delays; weigh carefully before committing.

Strengths

  • broad service range (tile, stone, countertops, hardwood)
  • multi-state presence
  • design studio available

Worth knowing

  • Office staff (Sharon) failed to relay work scope correctly, causing material shortfalls and re-visits
  • Granite countertops installed with wrong sink-hole cuts and deep cracks; two-year repair backlog
  • Kitchen stone tile developed 24-foot grout crack line; shower tiles installed crooked without drainage slope
  • Cardboard used as LVP underlayment instead of proper moisture barrier
  • Appliance and jewelry box damage from floor work; manager promised reimbursement but never paid (Feb-July 2023)
  • Multiple no-show appointments despite customer preparation and time off
  • Government investigation reported in Raleigh area

What reviews say by service

Tile Installation
Crooked tiles, poor grout lines, inadequate drainage slope, no-shows on repair appointments
Natural Stone & Marble
Granite countertops cut incorrectly, deeply cracked, chipped, and scratched; two-year unresolved repair wait

How it compares

  • Rated 1.6 against a 4.59 average across the 32 natural stone & marble businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 69
Review recency 90
Review sentiment 40
Profile completeness 75
Verification 30

Rating breakdown

5
5
4
1
3
0
2
1
1
31

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Last updated 2026-07-25