From start to finish, customers encounter patient guidance and polished workmanship. Patricia and Scott earn repeat mentions for responsiveness; installation crews handle complex prep work (subfloor leveling, tile removal) with speed and care.
Multiple reviewers praise the mobile showroom service and attention to detail. A handful of gaps in communication on cancelled quotes and one post-installation issue stand out against overwhelmingly strong experiences and affordable pricing.
All seven reviews award five stars. Work quality and owner responsiveness stand out consistently. Reviewers praise the owners (Davina and Eric) for staying involved, returning quotes quickly, and delivering neat work. One homeowner noted they were not overpriced.
Perfect Choice's sales team wins customers with fair quotes and professional initial consultations, and many installers deliver clean, precise work. However, post-contract service fractures sharply: crews have left homes chaotic with AC running and bathrooms unusable, warranty claims are disputed with excuses, and communication collapses once payment is made. One two-year dispute over protruding nails was only resolved months after complaint escalation. The business does complete large reflows and specialized repairs (carpet stretching, transition fixes) quickly when engaged. But multiple reviewers report having to chase staff for updates, dealing with shifting project managers, and being denied warranty work that seemed rightful. Results are strong when installation is fresh; the friction emerges when something goes wrong and the customer needs support.
Most jobs finish on time with visible care for the site and courteous staff, but post-job follow-up falters. Named technicians (Alex, James, Jeff) earn consistent praise for attentiveness and thorough work. Recurring complaint: warranty limits responsiveness-callbacks stretch into weeks, appointments shift without notice, and issues beyond six months fall outside their liability.
Last updated 2026-07-25